BOOKINGS PAGE

THE TICKET BOOKING AREA IS ABOUT HALF WAY DOWN THE PAGE BUT PLEASE READ THE FULL DETAILS ABOVE IT ALONG WITH THE FREQUENTLY ASKED QUESTIONS BELOW. We know that there's loads to read, but please bear with us, IT'S ALL HERE TO HELP YOU!

ENQUIRIES

Please note that our general enquiries telephone line number is 07845 105195. Jenny who runs our box office is not available 24 hours a day and you will probably get through to her voicemail. Please leave a message or better still, send a text, and she will respond as soon as possible, but please be patient. If you wish to email her directly, please email tickets@tlt.org.uk which will go directly into her email box. Do not use this number to attempt to buy tickets, please see below

If you experience difficulties of any kind in booking tickets, please email tickets@tlt.org.uk - To find details of our 2025/26 season click here.

COVID/FLU/CANCELATION ETC.

It may now feel to be long ago, but there may still be problems for some patrons caused by the new Covid strains or even older problems like flu, so please read the details on cancellation/insurance in the F.A.Q section below carefully

BOOKING

Go down this page to the 'Upcoming Events'area and click on the 'Show Event'link for the event you are interested in. This will open the window for the event chosen. When tickets go on sale a 'Book Now' icon (or similar) is visible for each performance. If you see 'Details Coming Later'or 'Coming Soon'then tickets are not yet generally on sale but if the 'Coming Soon' message is showing, there will normally be a date displayed when sales begin (you might need to refresh your screen), please do not try to book before the date shown. Click on the 'Book Now'icon to book for the dates you want (please make sure that you book for the correct date and seating area for both yourself and ALL of your party!!). All tickets are £8.00 (plus a 56 pence booking fee) each (no concessions) and are not returnable. Please make sure that your payment card is valid and in date, but have a backup card to hand just in case of problems. Your 'e-tickets' will be sent directly to you by e-mail (watch out for them arriving and check your 'spam' file) to the email address which you have given. You also have the option of having your tickets posted out to you for an extra fee, this fee is not refundable in the case of any cancellation. We feel that there is no need to go to this expense (although the tickets are pretty!!) as we will have a full list of all bookings at the box office desk at the performance. Please also note that due to the new Royal Mail delivery schedules, tickets can take up to 10 days to arrive by post. You can print off your 'e-tickets' but, if you don't have a printer, don't worry, just bring along your mobile device to the performance and show your 'e-ticket' to our front of house team who will be pleased to show you to your seats.... it all works for us!!!

When booking, our on-line booking system may NOT allow you to leave a single empty seat within a row - this is normal

IMPORTANT - It is recommended that you use a laptop computer or PC. The use of a mobile device with a poor/slow/intermittant internet connection or wifi system may cause problems, especially when you come to pay, due to the security routines used by card companies. If your booking 'freezes' or fails for any reason, you may have to wait for up to 20 minutes for your failed booking to clear the system. However, if you do wait for your original choices to come available again you may lose them entirely to someone else, so we suggest that you re-try on a secure connection and book different seats. Do not use your browser's 'back' button as it may lock you out of the system!!!

Tickets for our previous productions, especially our pantos, have sold quickly so please BOOK AS SOON AS POSSIBLE don't 'leave it 'til later'

For technical reasons, on-line/'Telephone Box Office' bookings cease 2 hours before the performance start time. However, please feel free to come along and take a chance 'on the door', but we cannot guarantee the availabilty of any seats. You can also try phoning/texting the TLT 'TGeneral Enquiry Line' number, but as you can appreciate, on performance nights we are a bit busy!

WE CONTINUE THIS NEW SERVICE - PLEASE READ THIS CAREFULLY TO AVOID CONFUSION

Following on from the success of the TicketSource 'Telephone Box Office' service during bookings for our 2026 production of 'Shirley Valentine', we are making this a permanent fixture (please watch out for the dates when tickets will be availalble). This service should not be confused with the usual TLT 'General Enquiry Line' number. The TicketSource booking number is 0333 666 3366 and enables you to contact TicketSource directly to book your tickets over the phone using your credit/debit card, a service which TLT cannot offer on our 'Gemeral Enquiry Line' number. The system is similar to booking on-line and is ideally suited to patrons who find booking on-line difficult for whatever reason. We must stress that the TicketSource 'Telephone Box Office' should only be used for booking tickets as their staff will not be able to answer any general questions about the production,the theatre, facilities, parking etc. For any problems or general enquiries you should use the TLT 'General Enquiry Line'number or email tickets@tlt.org.uk

The TicketSource Telephone Box Office number uses an 03 telephone number, which means that calls should be included in your mobile bundled calls package. Other call costs range from up to 16p per minute (landlines) or 3p to 65p per minute (mobiles) depending on your telephone service provider*

Lines are open from the dates which we will list - Monday to Friday 9:00am to 7:00pm (excluding bank holidays) - Saturday 9:00am to 5:00pm - Closed Sunday. Lines close for bookings 2 hours before the performance start time

(* Source: Gov UK Call Charges and Phone Numbers - 01/26 )

PLEASE NOTE THE FOLLOWING:

Over time, our patrons have asked us many questions which we hope we have answered in the 'FAQ' section below the bookings portal. For your own peace of mind, please read them before you book. They are there to help you and prevent problems when booking.

We do NOT recommend ANY of our productions for any child under the age of three years old, including pantomimes

Tickets for 'Blithe Spirit' will go on sale on-line and via the TicketSource 'Telephone Box Office' (0333 666 3366) on 5th September 2026

(bookings will cease 2 hours before performance start times)

BOOKINGS PORTAL

Lemon Street
Tyldesley
Manchester
M29 8HT

Theatre Telephone:
07543 331001
(not continuously manned-texts are not monitored)

General Enquiries email: info@tlt.org.uk

Membership Enquiries email: membership@tlt.org.uk

Ticket Enquiries email: tickets@tlt.org.uk

TLT General Enquiry Line:
07845 105195
please leave a message

TO BOOK TICKETS ON-LINE* CLICK HERE

TO BOOK BY PHONE*: 0333 666 3366
(bookings only - operated by TicketSource 'Telephone Box Office'- see bookings page for details)

* A Booking fee of £0.56 per ticket will be charged for on-line/telephone box office bookings.

Frequently Asked Questions - These are all based on past enquiries

This 'FAQ' section is constantly being updated with answers to questions asked, along with general help and guidance. Please take the time to read it through before contacting us - They are in no particular order

Can I return my tickets for a refund? - All tickets are non-refundable. We do not accept returns due to the difficulty in re-selling your tickets. In some cases we may be able to transfer your booking to a different date, but this is not always possible. Please ensure that you check not only your own diary, but that of any others in your party, before booking, also that you book for the correct date and performance. If you do book for the wrong date, contact us so that we can try to transfer your booking before you book any further seats, as the extra fees that you will pay cannot be refunded. All such requests must, for security reasons, be made by the person who made the original booking, from the email address used to book.

I am having trouble booking on-line. What is wrong? – Please make sure that the bookings section shows that tickets are actually on sale for the production that you want to book for, and is displaying the 'Book Now' icon. If you see 'Coming Soon' (or similar), then tickets are not yet generally on sale and the date when tickets go on sale may be shown. 'Sold Out', speaks for itself!! Please also ensure that the seat that you are trying to book is actually available (coloured blob) and has not already been sold (grey blob). The system will not normally let you leave a single empty seat in the middle of a row. Also please read the details regarding booking via the internet in the section above. If you have any further problems, please contact us. We have also been advised that the ticket payment stage is failing for some patrons due to their insecure/poor wifi connections. Please also make sure that your payment card is valid, in date, and have a backup card to hand just in case of problems. At all times, we advise that you use a wired internet connection for your own security and peace of mind. When bookings fail, it is usually due to security issues with a payment card provider's security protocols, not TicketSource. Please note that we have no facilities for taking bookings over the telephone

Do you accept card or phone payments? - We regret that we have no facilities for taking card/phone or bank transfer payments for tickets or any other sales at the theatre. If you wish to book using your card, please book either on-line via TicketSource or use our TicketSource 'Telephone Box Office' (a booking fee of £0.56p per ticket will be charged for on-line/telephone box office sales). You can find full details above. TLT is a 'cash only' venue so please bring a bit of cash with you. You will find details of the nearest cash machine on our home page

I have booked tickets for the wrong performance, what can I do? - Phone us immediately on the TLT 'Ticket Enquiry Line' number, but please, please, try to make sure that you book for the correct performance as, especially on the day that panto tickets go on sale, it will probably not be possible to change them (although, as always, we will try our best to swap your seats) due to the sheer number of sales going through. For our 2024 panto, we sold 1043 of the 1251 seats available in the first 20 minutes of sales, with over 250 people on-line at 8:00am when tickets went on sale!! In 2025, the volume of sale crashed the TicketSource booking system. Do not simply book new seats as we cannot deal with refunds for the original purchase. Please remember that we only have one person on the TLT 'Ticket Enquiry Line' !!

Cancellation of performances - You may still have worries that you could lose money if the situation occurs that we have to cancel a performance or even a complete production etc. Don't worry, we have been assured by TicketSource that in the event of the cancellation of a performance, refunds will automatically be made to patrons and will include the ticket price, booking fees and donations (if applicable). What will NOT be refunded are charges for 'postal tickets & delivery' or 'refund protection insurance'. If you have personal worries of illness etc, please ensure that when you book, you take out the TicketSource insurance (see below). This is specific to TicketSource bookings and has no links to TLT. If you have sold on your tickets for any reason to a third party, be warned that any refund will be made directly to the person who originally made the booking, also any insurance is not transferable

Do you offer cancellation insurance in case of illness, transport difficulties etc.? – Insurance is available, but for TicketSource on-line/telephone bookings only. Insurance is offered by a third party insurer through TicketSource and has no connection whatsoever with TLT. The insurance is available for very specific reasons and not just because you have changed your mind or booked the wrong date. Full details of the policy can be found by clicking here. Please make sure that this insurance covers your needs before taking it out. Read the policy details...please!!!

I have lost/deleted my e-tickets - Click here, follow the instructions and TicketSource wil re-send your tickets by email. Please make sure that the email address that you enter is the same as the one used for your original booking

My e-tickets have not arrived what is the problem - This is usually due to patrons entering the wrong e-mail address at the checkout stage. Please e-mail us with details, and we will do our best to sort this out for you

Do you have a limit on the number of ticket I can buy - Yes, for our pantos, tickets are normally limited to 20 per person so that everyone has a fair chance to get tickets. We do not take block bookings from schools or other establishments

If I come on the wrong day can you fit me in? - In most cases we regret that the answer is no. Please check the booking date on your tickets before you leave home. We cannot deal with any refunds due to diary date problems and we cannot exceed the number of patrons allowed by our local authority licence and insurance certificate

Can you accommodate wheelchairs? - Yes, we can remove certain seats to allow wheelchairs in their place but please contact us before booking to make sure that we have spaces free. We are not allowed to block access routes, aisles, staircases etc. or exceed the total number of patrons in the theatre for whom we are licensed. Toilet facilities are available for wheelchair users on the ground floor

Can we bring our baby? - Our productions are not suitable for babies; neither do we have facilities for them. We ask that you please make other arrangement for their care while you are with us

What is the recommended age for your productions? - We do not recommend our productions for any child under the age of three years old, including pantomimes

Can you accommodate children in push-chairs or car seats? - Regrettably no. As with wheelchairs, we are not allowed to block the aisles or access stairways. Neither do we have storage facilities. Therefore will you please leave your push-chairs, car-seats etc, in your car

Can I buy a single seat and have my child sitting on my knee? - We regret that this is not allowed. All patrons of whatever age must have a valid ticket. We cannot exceed the number of patrons, whatever their age, allowed by our local authority licence and insurance certificate

My postal tickets have not arrived - It can now take up to 10 days for postal tickets to arrive due to the Royal Mail revised postal dates. If your tickets have not arrived after this time please contact TicketSource via this link and complete the details. If you still can't sort things out please email us at tickets@tlt.org.uk and we will try to help, but please remember that TLT has no control over postal tickets

Can I sell my tickets privately to someone else? - Yes but take care. We have been made aware of scammers trying to take advantage of people, yes even for our Little Theatre. Before you sell on your tickets contact us by e-mail to tell us that you are selling on your tickets. Give your name (the person who made the original booking), the name of the person you are selling on to, along with your unique booking reference. We will confirm that we have noted the change. In all cases, take care, do not proceed before we have confirmed that all is correct. Obviously, we cannot take any responsibility for transactions outside of our control and please remember that in the case of us having to cancel a performance any refund will be made directly to the person who originally made the booking, not the 'third party purchaser'

Buying ticket privately? - If you are buying tickets privately, beware, you should contact us by email to confirm the the tickets offered for sale are legitimate. You will need to give us the name of the person who originaly booked the tickets and their unique reference number and we will check them for you, and email you back. We cannot give you any personal details of the person purporting to sell them. Please be aware that if any refunds have to be made, they will be made to the card account of the original purchaser, not the 'third party purchaser'. In all cases, take care, do NOT part with any money before we have confirmed that all is correct and do not pass on your bank details for any reason! Obviously, we cannot take any responsibility for transactions outside of our control

You have not cashed my cheque, is there a problem? – No, for administrative reasons, we now only present cheques for payment in the week after a production has finished

Can I film/photograph a performance? – No. All performances are copyright and legal action can be taken against anyone recording or photographing a performance without a licence, especially if recordings/photographs are posted on the internet/social media where the copyright holders will see them (and they can!!)

Why do you ask patrons to turn off their mobile phones? – Very simply, because their ring/notification tones and illuminated screens distract and annoy other patrons who have paid to watch our productions and do not want to be disturbed by someone else's phone or mobile device so please turn them off completely

Do you sell confectionary? - No, we only sell tea, coffee & water. You are free to bring your own nibbles but please make sure that they are not packed in crackly packaging and we ask you to please take any rubbish home with you

Does TicketSource have a data protection policy for the data that it holds on file? - Yes it does. You can find details of the TicketSource Customer Data Privacy Statement by clicking here (opens in a new window)

Does TLT have a data protection policy for the data that it holds on file? - Yes. You may obtain a copy of the details that we hold about you by emailing tickets@tlt.org.uk. If there is an error, details will be corrected as required or deleted entirely if you wish. Details will be kept on file for 36 months from the date of your last booking and will then be deleted. We do not sell on your details to any third party. We will only use your details, including those held by TicketSource for contacting you regarding TLT bookings or other TLT business.

* A booking fees of £0.56 per ticket will be charged for on-line or telephone booking.